WAREHOUSE AND BACKROOM
FRESH COUNTERS AND IN-STORE SERVICES
CHECKOUT
THE CUSTOMER OF THE FUTURE
ORDERING AND REPLENISHMENT
SHELF MAINTENANCE
ADMINISTRATION
THE WORKFORCE OF THE FUTURE
The backroom will house the center store assortment and serve as a picking area. Some online orders will be picked here for home delivery or in-store pickup. Shop-floor replenishment teams can be relocated here.
Potential increase of labor hours: 100+%
An addition to today’s meat counter and fresh bakery, this area will be very important. A food court will offer
expert advice, a place to socialize with barista-served coffee, and tastings of meals for home delivery or pickup.
Potential increase of labor hours: 40+%
Forecasting errors will be reduced by machine learning algorithms, making stock management much easier. Center store products will be bought online or from virtual shelves. The stocking of perishables will be a higher priority.
Potential reduction of labor hours: 50+%
Electronic shelf labels will enable automatic price updates and reduce effort – especially for discounted products. Personalized prices seen on a smartphone may even replace unified shelf prices. But tasks such
as fresh and quality controls will stay relevant.
Potential reduction of labor hours: 50+%
Taking advantage of new tools and technology requires staff to develop a new skill set. Managers need to leave their offices and engage with customers, as good restaurant
owners do. Staff at new areas like the food court will require a customer-centric mind-set and a new training approach.
Smarter tools and automation will massively reduce back-office work. Streamlining and digitization will mean managers won’t have to work through long paper lists and daily reports. The new checkout experience will
also minimize hassles such as cash management.
Potential reduction of labor hours: 60+%
No lines, one-click payment: The future store will offer a much better checkout experience than today. Most customers will use scan-and-go systems, others self-checkout terminals.
Potential reduction of labor hours: 60+%
The future customer will want to shop anywhere, anytime. A trip to a store will need
good reasons. These could include services such as recipe tastings and lunch in the store, or a highly personalized offer and price.
Shopping will need to be fun, hassle-free, and experienced through multiple channels.