Marc Poulin is the former CEO of Sobeys and corporate director whose true passion remains merchandising. After being the food butler to millions of Canadians, he now enjoys being the private food butler to his wife, Ginette. He also travels the world always looking for new food delicacies. His latest catch: lion fish.
Richard Pennycook is the former CEO of Co-op UK and now serves as the chairman of four retailers and the British Retail Consortium. When shopping he spends much more time looking than buying – both in store and online – because he loves to see what retailers are doing. He hates the idea of a “retail butler” doing it all for him.
Dominique Schelcher is Vice president of Système U, the French cooperative multiformat retailer. He owns and runs a Super U supermarket, and is in charge of communication for the Système U Group. He is a leading observer of current changes, sharing extensively on social networks.
Sven Seidel is the executive board member responsible for multichannel retail at Otto Group and the former CEO of Lidl. He is an expert in lean retail and operational excellence, but his true professional passion is leading retailers toward seamless integration of offline and online customer experiences.
Dr. Nick Harrison is the London-based co-lead of the global Retail and Consumer Goods practice who does most of his shopping online but still takes his children to the store as a treat.
Frederic Thomas-Dupuis is a Montreal-based partner who enjoys going to the farmers’ market with his wife but nevertheless wishes the weekly food shop was delivered to his home seamlessly.
Bernard Demeure is a Paris-based partner whose love of travel, wine and good food products drive him to visit and experience stores, markets, and take-aways the world over. He’s passionate about innovation and connecting, omnichannel and mobile are key words to him.
Crystal Liew is a London-based principal who makes most of her routine purchases on her mobile phone, but spends most of her weekends visiting independent local shops for fresh food, clothing, and books.
Emmanuel Ladoux is a Paris-based principal who looks forward to seeing how retailers will leverage advanced technologies and analytics to operate more efficiently and make customer journeys more natural.
Bobby Gibbs is a Dallas-based principal who despite his love of technology and reliance on online reviews almost always goes to a store when he needs anything except for the dress shirts he has saved on his favorite website.
Kate Wildman is a London-based Marketer for Oliver Wyman who loves fashion but doesn’t really love shopping. Direct-to-Consumer boutique brands are what she searches for but the convenience store is where she stocks up on daily groceries.